How to improve my rating on social networks ?
Social networking sites such as Facebook, Twitter, and Linkedin became real marketing and communication tools in our society.
These websites offer access to your clients like never before. It is important to manage these Social Networking Tools, don’t spam, relevant communications, relevant posts, and respond quickly to your client comments. You also have to add content to your page like pictures or articles, and keep your customers up-to-date on all the new things given that they are part of your business.
Socials Medias are part of our life now, we use them every day on a regular basis, and here is some numbers:
• 92% of consumers say they trust earned media, such as social media, word of mouth, recommendation from friends and family, above all forms of advertising (Webbed Feet)
• 91% of consumers read socials medias before actually making a booking
• 87% of those younger than 34 are using Facebook to solicit vice before making bookings (Stikky Media)
• 52% of travelers use social media to plan trip (Eye for Travel)
You have to post on your social media but make sure you are posting relevant things, using correct grammar and be careful of what you’re typing because a bad post can damage your company’s reputation. Be vigilant, nowadays the spread of communication via socials medias and news has evolved over the years, social interactions such as re-tweets, likes, comments, or shares help to shape your social media marketing activities and strategies, but it also can turn against your campaigns if the interactions or comments are negative.
To avoid this problem, with Easy Stay app your clients can inform the receptionist of all the incidents they might have during their stay directly on their phone so he could resolve the problem as soon as possible to prevent from the bad comment the client might leave on the reservation websites.
There is a section called “Incidents” on the app, the client have to select which type of incident it is and write details of the incident. This is very practical !